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Ordering Information

Please note that most of our products are made to order and are shipped from our location within 10 business days or less after payment clearance. If there are inventory shortages or back orders, we will email you and explain the situation.

Payment Options  

Secure credit card payments are accepted through PayPal online ordering system.

To order by Cheque or Money Order contact us directly. Cheques must be cleared before shipping.
Please be sure to  include your telephone number in case we have difficulty getting through to your email.

Currency:

All advertised prices are in U.S. dollars and are subject to change without notice.


Mailing Costs:

Please note that some mailing costs may vary from what is posted on the PayPal check out form. It is impossible to predict the shipping cost for every combination of orders, therefore we have put an estimated dollar amount. The actual cost may be slightly less or more. If there is a variance of more than $1.00 we will advise you by email.

Shipping:

We will need your full name and shipping address to process your order. We also require a telephone number for international orders, as most Countries now require a valid phone number to pass a package through Customs.

U.S + Canadian orders - are sent via Canada Post by Expedited Parcel by surface and take approximately 6-10 days from the date we ship them. We can also ship via airmail at the Customer's request at an additional cost.

International Orders - Please contact us directly for a quote on shipping.
The rates will vary depending upon products ordered (weight) and destination Country.
Packages are not automatically trackable or insured.

International packages are sent via SURFACE MAIL - Please allow at least 6 - 8 weeks for delivery from the date order is shipped. If you wish your parcel to be sent via airmail, please let us know when you place your order and we will advise you of the additional cost.

Customs and Duties - Each Country has their own charges in this area. Kobblestone Miniatures is not responsible for any costs that may be incurred once the shipment has arrived in a foreign Country.

Please note: The above shipping time frames have been given to us by Canada Postal system. If parcels take longer to deliver than stated above, this is beyond our control. Kobblestone Miniatures will not be held responsible for late deliveries due to the postal system. If your parcel takes longer than the quoted time period, by all means, please contact us and we will be happy to follow up with the Postal system to find out the status.

Trackable Packages

All U.S. and Canadian packages are trackable

International packages are not automatically tracked.  There is an additional cost.

Insurance - USA + Canada only

Insurance for lost or damaged items during shipping is included in the shipping & handling charge to a maximum of $100.00. (Orders less than $100.00 will be insured at the value of the order). Additional insurance is available if requested, at the Customer's own expense. Kobblestone Miniatures will not be responsible for replacement costs or reimbursement above the maximum of $100.00 Insurance.

International packages are not automatically insured.  There is an additional cost.

Delivery Schedule:

Your delivery time will depend upon the method of shipping (see above). Orders will be shipped from our location within 10 business days or less after payment clearance. If there are inventory shortages or back orders, we will email you and explain the situation.

 

If you have any questions, please do not hesitate to contact us. It would be our pleasure to assist you.

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